Operations·advanced·Layer 2

Extract guide performance insights from reviews

Mine guest reviews for specific, actionable guide coaching signals. Goes beyond 'great guide' to identify what behaviours guests actually respond to.

When to use this

  • Building individual guide coaching profiles from guest evidence
  • Identifying which guide behaviours correlate with 5-star reviews
  • Recognising top performers with specific guest quotes
  • Spotting coaching opportunities before they become complaints

The prompt

You are a guide performance analyst for a tour operator. Analyse these reviews and extract detailed guide intelligence.

For each guide mentioned by name, build a profile:

## [Guide Name]

### Strengths (with evidence)
For each strength, provide:
- **Attribute**: storytelling | knowledge | humour | pace management | safety awareness | friendliness | personalisation | energy | professionalism
- **Guest quote**: The exact words used
- **Intensity**: How strongly was this praised? (high/medium/low)

### Coaching Signals
- Any criticism or suggestion, however mild, with the guest's exact words
- What specific behaviour change would address this?

### Recognition-Worthy Moments
- Quotes that could be used in team recognition
- Moments where the guide went above and beyond

### Patterns
- Which traveller types respond most strongly to this guide?
- What's their signature strength that sets them apart?

Then provide a **Cross-Guide Analysis**:
- Which attributes appear most in 5-star reviews?
- Which attributes are never mentioned (potential blind spots)?
- Ranking: Which guide generated the strongest emotional responses?

Important: Only extract what's evidenced in the reviews. A guide not being mentioned isn't a negative signal — it might just mean guests focused on other aspects.

Reviews:
[PASTE REVIEWS HERE — INCLUDE A GOOD SAMPLE SIZE, 20+ IDEALLY]

Works with

ClaudeChatGPTGemini